The cost of turnover is almost always grossly underestimated. And many employers never take the time to calculate it. When reading a blog the other day, Taleo did a great job of bringing to light the cost of turnover in a housekeeping department. In the gaming industry, we typically refer to this position as a GRA or Guest Room Attendant. GRA positions have one of the highest turnover rates and typically make up 20% of the casino workforce. So high turnover = unnecessarily high labor costs.
Take the time to read the blog post. It highlights many of the same calculations we share with our clients.
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